Cloud Communications – Remote Working Office – UCaaS – Voip

CLOUD COMMUNICATIONS SOLUTIONS – VOIP PBX
Cloud communications solutions offer small businesses a cost-effective and efficient way to enhance their communication capabilities. By leveraging cloud-based technologies, businesses can streamline their communication processes, improve collaboration, and ultimately enhance their overall productivity.

One of the key benefits of cloud communications solutions is the ability to access communication tools and services remotely. With a reliable internet connection, businesses can connect with their team members, clients, and partners from anywhere in the world. This flexibility is particularly beneficial for small businesses that rely on remote or dispersed teams. Whether your employees are working from home, on the road, or in different locations, cloud communications solutions ensure that everyone can stay connected and collaborate seamlessly.

Another advantage of cloud communications solutions is the scalability they offer. As your small business grows and your communication needs evolve, you can easily scale your cloud-based solutions to accommodate your changing requirements. Whether you need to add new users, increase storage capacity, or integrate additional communication channels, cloud communications solutions provide the flexibility to adapt to your business’s needs without incurring significant costs or disruptions.

Moreover, cloud communications solutions offer a range of communication channels, including voice calls, video conferencing, instant messaging, and file sharing. This diverse set of tools allows small businesses to communicate in the way that best suits their needs and preferences. For instance, video conferencing can be incredibly effective for meetings that require visual cues and face-to-face interaction, while instant messaging is ideal for quick and informal communication.

In addition to these benefits, cloud communications solutions often come with advanced features such as call routing, voicemail-to-email transcription, and virtual phone numbers. These features enable small businesses to project a professional image, enhance customer service, and improve efficiency. For example, call routing ensures that incoming calls are efficiently distributed to the appropriate team members, reducing waiting times for customers and increasing customer satisfaction.

In summary, cloud communications solutions provide small businesses with a range of benefits, including remote access, scalability, and a variety of communication channels. By leveraging these solutions, small businesses can optimize their communication processes, enhance collaboration, and ultimately drive success in today’s fast-paced business environment.

Intermedia Covers:

Phone System
Mobile
Desktop
Video Conferencing
Screen Share
Remote Office
Team Chat
Voicemail
Fax
Presence Indicator
File Collaboration
File Backup

Intermedia Unite is an easy-to-use cloud based unified communications (UCAAS) platform that helps employees to be more productive and collaborative.

“All your business communications, integrated, efficient, and reliable.”

Five Key Selling Points for Intermedia Unite

1. Increase productivity & collaboration
2. Ease of Use
3. Lower your costs
4. Reliability and support
5. Business Continuity

1. Increase productivity & collaboration

Rich, Fortune 500-grade features help you communicate and collaborate more effectively.

• Automated attendant answers and routes every call
• Included mobile and desktop apps turn those devices into essential collaboration tools –making teamwork easier than ever
• AnyMeeting® video conferencing and screen sharing extends reach and facilitates increased collaboration
• 2 GB/user of cloud storage for Backup and File Sharing (100 GB per user with Pro)

2. Ease of Use

Our powerful and intuitive web-based HostPilot control panel simplifies management.

• Ordering additional hardware or service is easy and can be done online; no technician or special expertise required
• Easily scales up to thousands of users
• The phone system, video, screen sharing, and messaging is combined into a single, seamless experience oriented around user needs and work styles

3. Lower your costs

Preserve your capital, reduce system expenses, and cut operating costs.

• No need to invest capital in rapidly depreciating on-premises phone system
• Cut costs with flat, unlimited local and long distance calling in the US
• Consolidates voice and data onto one network

4. Reliability and support

Keep your attention on growing your business.

• East/West datacenters increases reliability and minimizes latency
• 99.999% financially-backed uptime SLA
• Stringent proprietary network testing tools and prequalification guidelines ensure a reliable connection
• 24/7 JD Power Certified support

5. Business Continuity

Unexpected outages shouldn’t stop communications.

• Intermedia Unite mobile app has full business phone functionality to be used in the event that desk phones become unavailable
• Cloud based systems are immune to local outages. Unite will try all user devices, then FindMe/FollowMesettings can be set to dial phone numbers like cell phones, other hunt groups, or other auto attendants.

The Competition and Their Weaknesses

Vs. on-premises PBX or Key System:

•Unlike expensive PBX systems, up-front costs for Intermedia Unite generally only requires IP phones
•With Intermedia Unite, additional users and services are ordered online; since technicians are unnecessary, these can usually be spun up in minutes, not days
•Intermedia Unite phones will work anywhere there is an internet connection, making home/remote office setups a snap.

Vs. other hosted PBX / UC providers:

•Intermedia offers a full suite of cloud services (email, file sharing & more)
•99.999% financially-backed SLA network
•Stringent prequalification guidelines combined with proprietary network testing (VoIP Scout) assures a reliable connection and crystal-clear voice quality

Vs. consumer-grade VoIP service:(Skype, Google Voice)

•Intermedia Unite offers 90+ business-grade features designed with SMBs in mind, not consumers

The Intermedia Unite Platform

PHONE SYSTEM
• Cloud-based phone service with 90+ enterprise-grade calling features and excellent network call quality and uptime
• System configuration and call reporting are managed from a single web-based portal

DESKTOP
• The Unite Desktop App empowers employees with the flexibility to communicate the way that works best for them
• See who is available, chat with colleagues, place and receive calls, share screens, start video calls and share files—all from one application
• Use desktop application to place and receive calls or as a call controller for your associated desk phone or as a soft phone from your PC or Mac®

MOBILE
• The Intermedia Unite Mobile App makes any smart phone an essential collaboration tool
• Extend your desktop phone number and extension to your mobile phone
• Place and receive calls, see who is available, chat with colleagues and manage voicemail —anytime, anywhere
• Protect your business and increase employee productivity with Spam Caller Protection

VIDEO CONFERENCING
• Face to face meetings via HD video eliminate unnecessary travel and empower teams with remote members to be more productive
• Establish a personal connection with customers and business partners, and improve internal communication between offices

SCREEN SHARE
• The computer desktop can be shared in real-time, improving collaboration and speed of decision making
• Viewers see desktop content via web browser in full HD. No downloads or browser extensions required

REMOTE OFFICE
• Intermedia’s preconfigured phones can be plugged in to any location that has an internet connection
• Remote desk phones work exactly the same way as they do in the office, with access to all the same features and functionality as everyone else in the company

PHONE
• Intermedia Unite phones are plug and play, delivered pre-configured to work seamlessly with the Unite service
• No special setup or technician required
• Includes world-class manufacturers such as Polycom, Cisco and Yealink, with many models to choose from to meet any business need

VOICEMAIL
• Intermedia Unite voicemail can be managed and accessed according to user needs. Listen and manage from the desktop phone, or through the mobile app
• Transcribed voicemail messages can be delivered via email, or viewed on the mobile app
• Voicemail can be received or forwarded as a downloadable email attachment

PRESENCE INDICATOR
• Intermedia desk phones and applications include presence – the ability to see whether your company contact is available, or busy on the phone
• Desktop phones include a busy lamp field (BLF) in the LCD display that indicates presence
• The Intermedia desktop and mobile apps display presence information alongside each contact in the Active Directory

FAX
• Intermedia WebFax is a “virtual” fax service that allows users to receive and manage faxes via the web or email
• Transmits faxes directly from a Windows®-based PC
• Senders simply dial the WebFax number from their fax machine, as they normally would

TEAM CHAT AND MESSAGING
• Send and receive chats in real-time with team members (individuals and groups)
• Pin favorite contacts to the top of your list
• Mobile chat and desktop chat messages are instantly synchronized
• Chat messages securely encrypted in transit and at rest

FILE COLLABORATION
• 2GB per user of SecuriSync® file storage included
• Access files from desktops, laptops, smartphones, tablets, file servers, and the web
• Full control over files, users, devices, and sharing activities

FILE BACKUP
• Real-time backup of all files, mobile photos, and videos
• Point-in-time file restoration for quick recovery from ransomware and other types of data loss

ENHANCED BYOP PROGRAM
• Use approved phones that were already existing or procured elsewhere
• Get the full use and functionality of the built-in features of Intermedia Unite
• The full approved phone list for the Enhanced BYOP program can be found in the Intermedia Knowledge Base at kb.intermedia.net

ANYPHONE BYOP PROGRAM
• Any SIP device not on the approved list may still be used in conjunction with Intermedia Unite
• AnyPhone BYOP devices are not guaranteed to work seamlessly with all Intermedia Unite features
• The Anyphone BYOP program allows customers to include 3rd party products such as softphones and paging devices into their cloud voice solution